Terms and Conditions

Detailed Description of Goods and/or Services

Pet Naturals is an online store in the natural product industry.

Agreement of Sale

An agreement of sale between Pet Naturals and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of Pet Naturals.

Delivery Policy

Subject to availability and receipt of payment, orders will be processed within one working day.

All orders are dispatched via a courier service or can be collected at place of residents.

If our courier attempts to deliver your order and is unable to complete the delivery because you, or your designated recipient is unavailable or the courier is unable to access the property, you will be liable for all costs relating to the subsequent delivery attempts.

Our courier is unable to deliver to a PO Box address.

Return and Refunds Policy

The provision of goods and services by Pet Naturals is subject to availability. In cases of unavailability, Pet Naturals will contact you with options.

An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by Pet Naturals.

If a product is damaged or broken when you receive it, you must inform Pet Naturals within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.

If you want to return products (pet products or accessories) it will need to be returned in their original packaging and in exactly the same condition as they were received. You will be refunded for the cost of the products but not the delivery cost. You will also be responsible for the cost of returning the products. You will be refunded the purchase price within 30 days of the date of Pet Naturals receiving the returned products.

If you have opened and/or used the product and are not satisfied, we will pass your feedback onto the supplier of the product. The supplier’s remedy is then up to their own discretion and Pet Natural itself will not be held responsible for issuing a refund.

If you receive the wrong product you must contact us within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick we will arrange to swap the ‘wrong’ product for the one actually ordered on our account.

Customer Privacy Policy

Pet Naturals shall take all reasonable steps to protect the personal information of users. Pet Naturals respect your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us (see contact us).

Payment Options Accepted

Payment can be made via EFT to Pet Naturals bank account, the details of which will be provided during the checkout process.


Pet Naturals takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.


It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error, Pet Naturals accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety. The recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.

Use of the Website

This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.

Company Information

This website is run by Pet Naturals based in South Africa.

Registration number: 2015/214154/07
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